FAQ

What is the typical turn around time on Custom Orders?
Currently our turn around time is 3-4 weeks for Custom Tumblers and 10-15 business days for Custom Acrylics. All our custom items are made to order and we take pride it creating quality custom products for our customers in a timely manner. Turn around time does not include shipping time. If you choose to do pick up and you select a date and time before the turn around time is over, you will be contacted to set up a new pick up date and time.
  
  
What is the typical turn around time for Pre-Orders?
 Pre-Orders will have details listed on each individual product. This is due to special nature of each pre-order item. 
  
  
What is the typical turn around time for Ready To Ship items?
Typically RTS items ship within 3-5 business days. Turn around time does not include shipping time. 
   
 
  
What if I check out with custom items and/or pre orders with RTS items?
All items will ship out together in a single package to save the customer the most on shipping costs. IF you want your RTS items before your customs/preorders then you need to make two separate transactions. Once an order has been placed it cannot be refunded due to the nature of our items. 
  
 
 
How will you reach out to me if there is a question about my order?
If we have a question or need clarification about the items on your order, we will reach out to you via the email listed on your order. If we do not receive a response within 7 business days your order will be cancelled. Please double check your email is correct BEFORE checking out. 
 
   
 
How are items shipped?
All items are shipped via USPS. Most items are shipped priority mail with insurance to cover lost or damaged items. 2-3 business days is typical time until delivery. Smaller items are shipped first class mail. 3-5 business days is typical time until delivery. Orders are always packaged with extreme care to insure safe travels. We also offer Route Insurance (for a very small fee) to cover any mishaps. 
 **During the holiday season (October 1st - December 31st) shipping costs and turn around times may fluctuate. You can keep up with the latest updates on our social media platforms.**
 
 
 
Can I pick up my order at Midtown Mall if I am local?
Absolutely! You can select your pick up date at check out and we will have your order ready by that date. You will have 3 days to pick up your order. If you do not pick up your order after 3 days, then your order will come back to our workshop, where will contact you to reschedule pickup. You will be charged a $5 restocking fee.
 
  
 
Refunds/Exchanges:
Do to the nature of our products, we do not offer refunds or exchanges. We work hard to ensure every customer is happy with their order before it is shipped. We reach out to our customers via email and other forms of contact listed on their order to ask an clarifying questions or to help make final decisions during the creative process for customs. This gives customers creative freedom and ensures they get what the ordered. Ready To Sell items are bought as is and cannot be returned or refunded. Once an order is placed, it cannot be refunded. 
 
  
How do I care for my items?
All Tumblers - Do not drop. Do not expose to extreme temperatures. Do not soak. Do not microwave. While durable, items can crack or break with enough force. All items are handmade and should be treated with care. We recommend using Dawn dish soap and warm water in between each use.
Acrylics - Acrylic accessories can break if dropped or knocked against hard surfaces. Please handle with care. To clean, wipe with a soft cloth. Avoid prolonged exposure to direct sunlight. 
Car Coasters - Clean with a warm slightly soapy wash cloth first and then wipe with a clean dry cloth. 
Keychain Wristlets - Most of our keychain wristlets are made from faux leather which can be cleaned with a warm slightly damp wash cloth. 
Stickers - All our stickers are waterproof, scratch resistant, and uv resistant. 
Earrings - Earrings are best cleaned with a warm damp cloth and dried with a clean dry cloth.
Graphic Tees & Sweaters - Turn garment inside out. Machine wash cold. NO BLEACH. No softener. DO NOT DRY CLEAN. Do not iron. Tumble dry on low.